Common Questions
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We source our organic Arabica coffee from from Chiapas, Mexico. The Chiapas Highlands are rich in rainfall and nutritious soil and are naturally shaded by a lush forest canopy that blankets the Sierra Madre de Chiapas mountains. A high priority is placed on conserving and revitalizing the land’s resources.
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Yes, we ship to most countries worldwide 🌍. At this time, we’re unable to ship to Mexico due to recent import regulation changes.
International orders may be subject to customs duties, taxes, or import fees that are not included in your order total. These fees are set by your country and are the responsibility of the recipient.
Please note that all international orders are final sale and non-refundable, including shipments affected by customs delays or restrictions. -
Yes, we test our coffee to ensure there are no detectable amounts of mold and mycotoxins.
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Yes, all of Lunova's coffee is sourced from certified organic farms.
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Much of the coffee currently on the market was roasted months ago, leading to a noticeable shift in flavor and taste. To ensure you receive the freshest coffee, we aim to ship out your order within 1 week our weekly roast.
The best way to ensure you receive the freshest coffee from Lunova is to subscribe to our coffee subscription. We ship most of our subscription orders
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Yes! We offer a coffee subscription so you can have the freshest and purest coffee delivered to you every week if you choose. You have the option to select the weekly frequency.
You will save 10% on coffee when you subscribe. After the second delivery, the discount increases to 15%.
You can modify coffees, skip or cancel at any time.
Shipping & Delivery
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Yes, we ship to most countries worldwide 🌍. At this time, we’re unable to ship to Mexico due to recent import regulation changes.
International orders may be subject to customs duties, taxes, or import fees that are not included in your order total. These fees are set by your country and are the responsibility of the recipient.
Please note that all international orders are final sale and non-refundable, including shipments affected by customs delays or restrictions. -
Yes, we offer free economy shipping in the United States for 2 or more coffee bags (orders over $40).
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We roast on Monday, and we ship out all orders within three days of roasting.
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Your recurring orders will get processed on Mondays, which is the same day we do our weekly roast. Your order will ship out within 3 days of roasting.
However, in most cases your order will ship out on Tuesday, which ensures you receive the freshest and most flavorful coffee.